Facilities Coordinator CDD 6 months 25 hours p.w

We urgently seek a Facilities Coordinator for 25 to 30 hours per week on a fixed-term basis from end June to end December. There is a possibility of a permanent contract at the end, the job may change which is why it is fixed-term in the first instance. Based in Suresnes close to the transports. 20-24KE for 25 hours per week. Morning work from 8am to 1pm or 9am to 2pm. Suitable for a student with some experience, returning to work mother, ….

Location: Suresnes (close transports)
Responsibilities:
  • Effectively manage and coordinate suppliers on site, to ensure that exemplary customer service is provided to the client and internal customers;
  • First point of contact for all local stakeholders regarding all Facility Management requests and issues;
  • Ability to work independently and respond to client’s needs to ensure excellent service delivery;
  • To deliver excellent customer service to exceed the client’s expectations;
  • Daily Management interface towards Stakeholders and customer to ensure Service Level Agreements are met in the Suresnes office;
  • Ensure service delivery expectations are met according to clients standards and needs;
  • Maintain the professional image and reputation of Macro in all contact with clients, suppliers and internal staff;
  • Follow up on requests through Helpdesk (fm24) and ensure suppliers follow up correctly and according to KPI’s;
  • Build relationships with suppliers to ensure a seemless facility service delivery experience and with local clients to keep aligned with organisational needs;
  • Ensure that any client or customer concerns or complaints are dealt with effectively and communicated accordingly.
  • Complete the Monthly Report, audits and compliance requests and execute projects and minor works/li>
  • Effective communication and reporting on all service lines to the client.
  • Manage Supplier contracts, ensuring quality services, value for money and innovative service is provided.
  • Assist and work with account Finance Manager in control of budgets, setting financial targets and financial processes in order to produce timely and accurate reports on an account level
  • Oversee the delivery of small project works, including moves and churn
  • To maintain Client business continuity at all times
  • Support account QHSE manager in the preparation, management and review Business Continuity Plans and actively participate in Client’s BCP and Disaster Recovery Plans where needed and relevant.
  • Undertake Macro contractual, compliance and technical audits to Supplier Services.
  • Customer satisfaction is to be maintained at the highest level by providing a high quality and pro-active service.
  • Adhere to and promote organisational values
  • Check and control all tickets SLA and feedbacks given to requesters. Monthly check Concept status.
  • Inform and meet the Stakeholders on a weekly basis
  • Effectively and accurately communicate relevant information and business communications
  • Communicate ideas for improving business processes with a positive and constructive attitude and for maintaining this attitude with others
  • Close tickets within the helpdesk platform on a weekly basis.
  • Carry out audits, documenting and dealing with all issues raised.
  • Look for new opportunities to improve processes, service levels and standards.
  • Perform other reasonable tasks and duties requested by Macro and/ or Signify Real Estate management.
Essentials Skills:
  • A proactive and service minded attitude;
  • Ability to work under pressure;
  • Customer focused approach;
  • Excellent relationship building skills;
  • Flexible approach and team ethos;
  • Good people management skills;
  • Good numeracy skills and experience of managing budgets;
  • Ownership of output and attention to detail;
  • At least three years Facility related experience.
  • The job holder would be at an advantage if they have: Previous experience as Facility Coordinator and a basic Health & Safety qualification.

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