Receptionnist/ Facilities Administrator m/w

24 Jan

Receptionnist/ Facilities Administrator m/w

Permanent contract 24KE – reporting to Facilities Manager – 35 hour week, Monday to Friday from 9am to 5pm. Fluent French speaker with good English for greeting purposes. permanent contract to start Jan 2025.

The main purpose of this role is to:

ensure a professional, customer focused service is provided to callers, staff and visitors as part of the Customer Service Team
operate the helpdesk and its systems accurately, promptly and within the contracted response times
fulfil reception duties in their entirety
collect, sort and deliver all mail items in an appropriate and confidential manner.

Location: Malakoff

Responsibilities:

To adhere to company policies in regards to confidentiality, conduct, IT usage, staff handbook, security, health & safety and HR
To communicate effectively and clearly to all staff, visitors and colleagues at all times
To develop and maintain effective working relationships internally and, where appropriate, with external partners
To operate at all times in line with Colt’s values and behaviours
To undertake any other duties as may be reasonably required
To ensure a high quality, customer focused facilities service is consistently provided, ensuring that any work is delivered in accordance with agreed standards, processes and practices
To operate the Reception and Switchboard/helpdesk service providing a ‘front of house’ to callers, visitors and staff.
To scan, copy and/or print items where directed and send them to the correct and relevant person
To sort, scan if needed, distribute the mail to the employees.
To ensure that there is an effective Helpdesk response when issues arise
To report any and all complaints, incidents & accidents to the relevant person in good time and in full detail
To conduct and present themselves in a professional manner at all times, ensuring uniform items, where applicable, are kept free from marks, dirt & grime
To ensure compliance with statutory and Health and Safety procedures & to attend any Health and Safety Committee meetings where necessary
To assist in the planning & delivery of events where required
To attend other sites to cover duties where necessary
To conduct filing, archiving and word processing duties when required
To maintain up to date records of any and all items as required
To attend relevant training and development sessions

Essentials Skills:

Bac Pro
Speak English- Good customer skills

Desirable Skills:

BAC+2
Relevant qualifications/training in computer systems and administration
FM relevant
Pack office

To submit your application please complete the form below. Fields marhed with an asterisk * are required. When you have finished click Apply at the bottom of this form.