Our client is an industrial company specialising in building finishing work, based in Douai, Hauts-de-France. Renowned for its friendly working atmosphere and strong team spirit, it offers a genuinely human environment where everyone can find their place. Permanent contract (CDI).

Prepares quotes & price lists:

• Prepares proforma invoices in the JDE ERP system following the Area Manager’s instructions
• Prepares and updates customer price lists according to the Area Manager’s instructions
• Receives customer orders for the assigned geographical area
• Checks order compliance against pricing conditions or quotes sent to customers
• Selects the appropriate carrier in agreement with the Area Manager
• Organizes goods transport according to the incoterm of the order
• Tracks orders from entry in JDE through to delivery of goods to the customer, and then invoicing
• Ensures compliance with sales conditions: pricing, delivery deadlines, payment terms
• Monitors late payments in coordination with the Area Manager
• Manages documents relating to export shipments
• Writes product or service complaint forms and gathers the related documentation
• Manages customer files for the assigned area and provides support to the Area Manager
• Processes credit note requests in coordination with the accounting department
• Handles orders from the initial quote or order intake through to receipt of goods by the customer
• Handles product and service complaints
• Selects export carriers
• Attends various departmental meetings (Quality / Export Sales Meetings / etc.)
• Prepares monthly export sales tracking reports, submits them to the Export Management for review, and distributes them to the Export team
• Carries out administrative tasks related to the Export team’s activities, including schedule updates, report drafting, and administrative document tracking
• Assists in organizing trade shows and exhibitions

Responsibilities

Quality:

• Processes export orders in compliance with internal procedures and customer requirements
• Guarantees the reliability of administrative, sales, and logistics data related to export files
• Ensures that processing and delivery deadlines are met
• Participates in tracking customer complaints and implementing corrective actions
• Keeps commercial and administrative documents required for export activities up to date

Environment:

• Applies the company’s environmental procedures
• Contributes to reducing paper consumption and digitizing documents whenever possible
• Ensures proper sorting and management of waste generated by administrative activities

Safety:

• Complies with security and confidentiality procedures relating to customer and commercial data
• Ensures the compliance of export documents and adherence to applicable international regulations
• Reports any anomaly or risk that could impact business activity, compliance, or operational safety
• Follows workplace health and safety guidelines
• Contributes to securing information flows and communications with customers, freight forwarders, and partners

Profile

• Bac+2/Bac+3 in international trade, administrative management, logistics, or equivalent
• Professional-level English is essential (written and spoken); fluency in a second foreign language is a plus
• Minimum 2 years’ experience in a similar role in export sales administration, international sales administration, or export commercial support
• Experience in an industrial or international environment is highly valued
• Experience managing international customers and export logistics flows is desirable
• Proficiency in export sales administration techniques
• Sound knowledge of customs procedures, incoterms, and export documentation
• Proficiency in office tools and ERP systems (SAP, Sage, Oracle, or equivalent)
• Ability to manage multiple files simultaneously with rigor and organisation
• Good interpersonal skills and strong customer service orientation
• Ability to work in coordination with sales, logistics, and finance departments
• Responsiveness, autonomy, and ability to prioritise
• Analytical mindset and problem-solving ability
• Discretion and reliability