Technical, interpersonal, and field-based role

Close to Douai, Hauts-de-France
Replacing someone who has evolved internally
Reporting to: Technical Development Director
Manages one Technical Support Officer
Salary: negotiable
Company car provided
Travel: ~40% of working time
Bilingual French and English required (discussions, technical argumentation, email writing)

MAIN MISSIONS

• Provides technical support and training to customers (France & Export);
• Carries out site startups (across all sales territories: France & Export);
• Conducts product demonstrations (on customer sites or at the training center); contractors and distributors;
• Produces promotional mock-ups/samples for customers (France & Export) and the various sales teams;
• Prepares laboratory test samples for the Development department;
• Implements products/systems as part of: Development of new techniques, Quality investigations;
• Delivers technical training (internal and customer-facing) at external training centers;
• Ensures the smooth running of the Training Center (near Douai) and manages the training schedule.

RESPONSIBILITIES

QUALITY:

• Guarantee the quality of the technical support provided to customers, applicators, and sales teams;
• Ensure compliance with technical specifications and the application rules for insulation and waterproofing products and systems;
• Identify, analyze, and report non-conformities, complaints, and technical difficulties encountered in the field;
• Contribute to finding solutions and implementing corrective actions;
• Contribute to the continuous improvement of products, systems, and practices based on field feedback;
• Monitor technical and regulatory developments in the role’s field of expertise.

ENVIRONMENT:

• Comply with and enforce environmental requirements during technical interventions;
• Raise customer and applicator awareness of good practices regarding product use and waste management;
• Limit consumption and waste generated during tests, demonstrations, and interventions;
• Identify and report any situation presenting an environmental risk or non-conformity;
• Contribute to improving practices aimed at reducing the environmental impact of activities.

SAFETY:

• Comply with and enforce safety rules during interventions, site visits, tests, and demonstrations; ensure PPE (personal protective equipment) is worn;
• Identify risks related to products, equipment, and working conditions;
• Raise customer and applicator awareness of the safety rules related to product application.

PROFILE

QUALIFICATIONS:

• Higher technical education in building, civil engineering/public works, waterproofing, insulation, or construction engineering (2 to 5 years post-high school);
• A specialization in waterproofing and insulation materials, products, or systems is an asset;
• Additional training in quality, safety, or environment is appreciated.

PROFESSIONAL EXPERIENCE:

• Significant experience in a technical environment related to building, public works, waterproofing, or insulation;
• Experience in technical support, site monitoring, product application, or customer-facing technical assistance;
• Experience with a manufacturer of waterproofing and insulation products or systems is an asset.

TECHNICAL SKILLS:

• In-depth knowledge of waterproofing and insulation techniques and of the main solutions used in building and public works;
• Good knowledge of waterproofing and insulation products, materials, and systems;
• Mastery of product application rules and specifications;
• Ability to analyze technical problems and carry out on-site diagnostics;
• Ability to propose suitable technical solutions and formalize recommendations;
• Knowledge of the standards, professional rules, and technical documents applicable to the field;
• Knowledge of the Quality, Safety, and Environment requirements related to the role;
• Proficiency with office tools and technical reporting software.

PROFESSIONAL APTITUDES:

• Customer service mindset and solution-oriented approach;
• Good interpersonal skills and ability to communicate with a wide range of stakeholders;
• Teaching skills and ability to convey technical knowledge;
• Analytical mindset and ability to synthesize information;
• Rigor, organization, and autonomy;
• Reactivity and ability to handle complex or urgent technical situations;
• Team spirit and ability to work cross-functionally with Sales, Quality, HSE, R&D, and Production departments;
• Proactive mindset and ability to take initiative;
• Diplomacy and ability to manage disagreements or complaints.

✅ Key Points of the Offer